Privacy Policy

This Privacy Policy explains how Clapotish Import Export & Shipping, operating under the domain www.clapotish.com, collects, uses, and protects your personal data in compliance with Dutch law and the General Data Protection Regulation (GDPR). We are committed to ensuring the privacy and security of your personal data during all transactions, including vehicle shipping services.

1. Who We Are

Company Name: Clapotish Import Export & Shipping
Website: www.clapotish.com
Business Address: Hornweg 60, 1044 AN Amsterdam, THE NETHERLANDS
Email Address: info@clapotish.com

2. Data We Collect

We collect the personal data you provide to us when you interact with our website, register for our services, make a purchase, or contact us. The data we may collect includes:

  • Personal Identification Information: Name, email address, phone number, etc.
  • Financial Information: Payment details such as credit card number for processing transactions.
  • Shipping Details: Information related to your shipment, including vehicle make, model, dimensions, and destination port.
  • Usage Data: Information about how you interact with our website, such as your IP address, browser type, device details, and pages visited.
  • Cookies and Tracking Technologies: We use cookies to improve the user experience, analyze website traffic, and serve targeted ads.

3. How We Use Your Data

The collected data will be used for various purposes, including but not limited to:

  • Processing Vehicle Shipments: We use your information to process and manage your vehicle export or import, including shipping, customs, and payment.
  • Customer Support: Addressing your inquiries and offering assistance during the shipping process.
  • Marketing & Communications: Sending you promotional materials, updates, or news (only if you have consented to receive them).
  • Website Improvement: Analyzing data for better user experience and site performance.
  • Legal Compliance: Ensuring compliance with all applicable laws and regulations, including shipping and customs laws.

4. Legal Basis for Processing Personal Data

Under the GDPR, we rely on the following legal bases to process your personal data:

  • Consent: Where you have provided explicit consent, such as for marketing purposes.
  • Contractual Necessity: For processing orders and performing vehicle export or import services as part of our contractual agreement.
  • Legitimate Interests: To improve our services, communication, and marketing efforts, always ensuring that your rights are not overridden by our interests.
  • Legal Obligation: To comply with legal or regulatory requirements, including customs and shipping laws.

5. Vehicle Shipping & Specific Legal Compliance

When you engage with Clapotish for vehicle shipping services, we are required to collect and process specific personal data related to the shipment of vehicles, including information required by customs authorities and other governmental bodies. The legal basis for processing this data is to ensure compliance with shipping regulations, customs laws, and international trade agreements, including:

  • Customs Declarations & Import/Export Documentation: We collect details about the vehicle (e.g., make, model, dimensions) and the owner to process export/import customs clearance. This information is shared with the relevant customs authorities in both the origin and destination countries.
  • Shipping Terms & Conditions: By engaging with Clapotish for vehicle shipping, you agree to our standard shipping terms and conditions, which cover all aspects of the transport process, from handling and loading the vehicle to its safe delivery at the destination port.
  • International Shipping Laws: Clapotish complies with all applicable international shipping laws, including those related to the transport of vehicles, environmental regulations, and safety standards required by the EU and relevant African port authorities.
  • Third-Party Partners: We work with reliable shipping carriers, customs brokers, and logistics providers to handle the physical movement of vehicles. These third parties may also process your data but are obligated to maintain the privacy and security of your personal information.

6. Sharing Your Data

We may share your personal data with trusted third parties in the course of processing your vehicle shipment, including:

  • Service Providers: Payment processors, customs agents, shipping partners, and logistics providers that help facilitate the shipping process.
  • Legal Authorities: We may share personal data with legal authorities to comply with laws, regulations, or contractual obligations (such as customs authorities or police if required by law).

We ensure that these third parties adhere to appropriate data protection and privacy standards.

7. Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes the use of encryption and secure payment gateways for online transactions.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:

  • Shipping & Customs Purposes: For a period defined by international trade regulations, including customs record-keeping requirements.
  • Customer Service & Communication: As long as we maintain a business relationship with you.
  • Legal Compliance: For as long as required by Dutch and international law.

9. Your Rights

Under the GDPR, you have several rights concerning your personal data, including:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete data.
  • Right to Erasure: You can request deletion of your personal data under certain conditions.
  • Right to Restrict Processing: You can request that we limit the processing of your data.
  • Right to Object: You can object to the processing of your data in certain cases, such as marketing.
  • Right to Data Portability: You can request a copy of your data in a structured, commonly used format for transfer to another service provider.

To exercise any of these rights, please contact us at the details provided.

10. Cookies

We use cookies to enhance your experience on our website, analyze traffic, and improve the functionality of our site. You can control cookie settings through your browser, but please note that some features of the website may not work properly if cookies are disabled.

For more information, please see our Cookie Policy.

11. Transfers Outside the European Economic Area (EEA)

In certain cases, personal data may be transferred to countries outside the EEA, especially for the purpose of processing vehicle shipments to countries in Africa. We ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data.

12. Changes to This Privacy Policy

We may update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, or how we process your personal data, please contact us at:

Email: info@clapotish.com
Phone Number: [Insert your contact number]
Address: Hornweg 60, 1044 AN Amsterdam, THE NETHERLANDS